Reiger Technical Search - IT Recruiters

Sr NOC Engineer

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Location
Columbus, OH
Salary
$55,000 - $85,000
Job Type
Direct Hire
Degree
Associate
Date
May 09, 2017
Job ID
2481144
Sr. Network Operations Center (NOC) Engineer/Tech

Position Summary

Provide remote Workstation, Server, Network Infrastructure, and IT consulting services to clients. Handle level one telephone and email technical support requests. Work with Systems/Network Engineering team to escalate and schedule work as needed. Perform proactive remote monitoring and remediation for client networks. Reports to the Director of Network Services, and assists the Network Services team and Warranty Services team when needed.

Specific Duties
  • Respond to client telephone and email technical support requests (TSR)
  • Support clients with a variety of technology environments remotely - including but not limited to - Windows server/client infrastructures, Virtualization (Hyper-V/VMware), Networking (Cisco/HP/SonicWALL), and at least one of the following; Mac OS, Google Apps, Linux, shared storage (iSCSI), BDR (StorageCraft, Veeam) database administration, scripting
  • Perform remote work as assigned by Director or Engineering Team
  • Assist in keeping client infrastructure documentation up to date
  • Perform system assembly and software installation for new client equipment
  • Accurately complete call logging and service orders for proper billing
  • Assist sales team through research and gathering client technical data
  • Work independently and with fellow team members to achieve utilization objectives
  • Follow a thorough planning and follow-through process for all aspects of the job
  • Complete training objectives as assigned to stay current with emerging technology
  • Perform such other duties as may be temporarily or permanently assigned
Qualification Requirements
  • 3+ years of experience performing the major duties described above
  • Basic proficiency in Windows server/client infrastructures needed, with additional exposure to a few of the other technologies as follows (NOT all are mandatory) - Windows server/client infrastructures, Virtualization (Hyper-V/VMware), Networking (Cisco/HP/SonicWALL), and at least one of the following; Mac OS, Google Apps, Linux, shared storage (iSCSI), BDR (StorageCraft, Veeam) database administration, scripting
  • At least one technical certification that provides the knowledge and skill to perform the major duties described above. (i.e. A+, Network +, MCTS, etc) is a +
  • A strong work ethic and capacity to self motivate
  • Excellent communication (telephone) skills, patience, and the ability to convey technical subject matter in an easy to understand fashion
  • Both logical and creative problem solving ability (no scripts)
  • Highly organized, with a well formed ability to forecast, plan, implement, & follow up
  • Innate ability to work in and contribute to a team
  • Commitment to excellence, integrity, and professionalism in Customer Service